Conference Calls Outdoors accepts returns and exchanges directly at our home location as well as through the mail. Items must be returned within 10 days after purchase. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time for RETURNS/EXCHANGES – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible.

Returns may be sent to:

 

Conference Calls Outdoors 

3235 Emery Cir N

Nesbit, MS 38651

 

We can only refund or exchange product that was purchased directly from Conference Calls Outdoors. 

Please provide a copy of your Conference Calls Outdoors receipt for a refund ; without a receipt we can only issue an exchange. We can only offer a refund on calls that have a manufactured defect, defective in function, or natural defect like splitting, etc. If you are mailing an item to us, please take a minute to fill out a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance. Conference Calls Outdoors cannot replace packages lost during return shipment if proof of tracking is unavailable. If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card.

 

 

Repairs

Repairs must be clean; please clean your call before mailing it. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR REPAIRS – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible.

  

Please be sure to ship the package with a carrier that can provide tracking and insurance. Conference Calls Outdoors Calls cannot replace packages lost during return shipment if proof of tracking is unavailable.

 

Conference Calls Outdoors Return policy 

The only cost will be the return shipping fee of $10.95. If a call needs a tune up, follow this procedure. This is an effective lifetime warranty that follows the call, not the owner.

This includes:

-All broken parts (dropped, tuning mishaps, unexplained occurrence, etc…)

-Calls that need a tune up

-Any damage or situation not listed above so long as the damaged part is returned during the process.

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Lost parts will remain half the cost of the call model + shipping cost of $10.95. (If a broken part is not provided it is considered lost.) This includes, reeds, corks, guts, wedges, lost bands and inserts